Billing and Payments
When will I receive my order confirmation?
Upon finalizing your order, you will receive a confirmation email which will indicate that your credit card has been preauthorized
When will my Credit Card be charged?
Encore will charge your Credit Card (1) day prior to your event start date. You will also receive an invoice at that time
I haven't received my invoice. Where can I find it?
You can locate for your past invoice(s) under your "Account": Customer - How to Find and Print Invoices
What if I need to edit my order?
For events that are starting greater than two business days from today, you can edit your order through your Account: EventNow Account . For events that are less than two business days from today, reach out to the Encore team at the hotel or venue the event is taking place for availability and confirmation
What if I need to cancel my order?
For assistance canceling your order, please contact the Encore Exhibitor Customer Support team via chat, email at eventnowsupport@encoreglobalmail.com or by phone at (800) 966-4498
What if I'm Tax Exempt?
Prior to placing an order in EventNow, please contact the Encore Exhibitor Customer Support team via chat, email at eventnowsupport@encoreglobalmail.com or by phone at (800) 966-4498. Once Tax Exemption status is confirmed by our Corporate Tax department, you will be able to purchase on EventNow with taxes removed. Approval process can take up to 48 hours for completion
Can I pay for my purchase via Wire Transfer (ACH) or Check?
Wire Transfers (ACH) or check payments can only be accepted by the Encore team at the hotel or venue the event is taking place and cannot be submitted online