Products and Services
Is High Speed Internet Access priced per device?
Yes. 3mbps, 5mbps and 10mbps HSIA packages are priced per device only. Wired internet connections are also priced per each individual wired drop.
How much High Speed Internet Bandwidth do I need for my booth?
Refer to the Internet bandwidth chart located in the HSIA package bundle: Encore Internet Use Case Chart
I've purchased High Speed Internet but do not know what my Access Code is. How do I find this information?
HSIA Access Codes will be provided by the Encore team at the hotel or venue the event is taking place.
How much Electrical Amperage (power) do I need for my booth?
Refer to the Power chart located in the Electrical package bundle: Encore Power Chart
Does my Electrical package come with an extension cord and a six-plug power strip?
Yes, all Electrical packages come with (1) extension cord and (1) six-plug power strip.
What if I have complex Power requirements for my booth?
Any complex Power requests above 20amp single phase will require a consultation with an Encore salesperson. Reach out to the Encore team at the hotel or venue where the event is taking place for recommendations and a proposal.
What if I can't find the size Monitor I am looking for?
If you do not see the exact size monitor you are requesting for your upcoming event, reach out to the Encore team at the hotel or venue where the event is taking place
What is the best method to display content on my Monitor?
It is always recommended that you use a laptop computer or media player to present content. Monitors provided may or may not be equipped with USB capabilities
I want to mount a Monitor to my exhibit booth. Does Encore allow for wall mounting?
Reach out to the Encore team at the hotel/venue where the event is taking place for confirmation of wall mounting capabilities
Does the Monitor stand I rented come with a laptop shelf?
Monitors less than 40" include a tabletop stand only. Monitors above 40" will include a Monitor Post Stand but may not include a laptop shelf. Reach out to the Encore team at the hotel or venue where the event is taking place to confirm shelf availability
What if I do not see a particular product I'm looking for?
If you do not see what you're looking for, reach out to the Encore team at the hotel or venue where the event is taking place for availability of your requested item
I need to request rigging for my booth. May I purchase that online?
Rigging requests may not be purchased online. To place a request, go to: https://www.encoreglobal.com/rigging-request/